What happens next?

After receiving your complaint, you will receive written notification of how the Office of the Police Ombudsman proposes to deal with your complaint. At the first instance, this process will either be by:

  • Determination
  • Informal Inquiry
  • Conciliation


  • Investigation.

To find out more about each of these processes, visit the Complaints section of this website.

Is my complaint confidential?

Under the Act, the Office of the Police Ombudsman must inform SAPOL about any complaint we receive. The Office of the Police Ombudsman may also disclose information to the police about a complaint in order to carry out an investigation or fulfil other functions or requirements of the Act.

Otherwise, all complaints are treated confidentially.

How long will it take?

Every complaint is different and the time taken to resolve each complaint will vary.

Complaints may be resolved within weeks or may take months. Once your complaint is received, you will be notified of how it is to be dealt with.

Will I be told of the outcome?

You will be notified in writing about any determinations and of the outcome of any investigations or informal inquiry into your complaint.